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Service Scope

 
We provide comprehensive service support covering the full lifecycle of pellet production projects — from initial consultation and customization to manufacturing, installation, commissioning, and long-term after-sales support.

Pre-Project Consultation & Customization

Material & Capacity Analysis

We analyze raw material characteristics, moisture content, and target capacity to define a suitable process and equipment configuration.

Process & Layout Design

Based on site conditions, we design the production flow and plant layout to ensure efficient and stable operation.

Technical Proposal & Project Confirmation

A complete technical solution and equipment list are provided to support clear project planning and decision-making.

Manufacturing & Delivery Coordination

Precision Manufacturing & Assembly

Equipment is manufactured and assembled in our standardized production facilities with controlled processes.

Factory Inspection & Performance Testing

Key components and complete machines are inspected and tested before delivery to ensure compliance with technical requirements.

Packaging & Logistics Management

Professional packaging and logistics arrangements are made to ensure safe and timely delivery to the project site.

Installation, Commissioning & Trial Operation

On-Site Installation Guidance

Technical guidance is provided during installation to ensure correct positioning and assembly.
 
 

System Commissioning & Parameter Adjustment

We assist with commissioning and fine-tuning operating parameters to achieve stable performance.

Trial Operation & Project Handover

Trial runs are conducted before formal handover to ensure the production line is ready for continuous operation.

Training & Operational Support

Equipment Operation Training

Training covers equipment structure, start-up procedures, and daily operation standards.

Maintenance & Troubleshooting Training

Guidance is provided on routine maintenance and common fault diagnosis to reduce downtime.

Safety & Best Practice Guidance

Operational safety principles and best practices are emphasized to support long-term reliability.

Warranty & After-Sales Support

Warranty & Quality Assurance

We provide clear warranty coverage under normal operating conditions.

Remote Technical Support

Our technical team offers remote assistance to help diagnose and resolve operational issues.

Spare Parts & On-Site Service

Spare parts supply and on-site technical service are available when required.

Telephone

+86-187-6419-8336
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